LEGAL

Refund Policy

LAST UPDATED: JULY 4, 2026

1. Failed studies refund automatically

Every study reserves its cost from your wallet when it launches and settles only on completion. If a study fails outright, is cancelled before completion, or produces no usable signal, the reservation is released back to your wallet automatically— you are never charged for a study that didn’t deliver. Partially-delivered panels are billed only for the respondents actually delivered.

2. Wallet top-ups

Prepaid credit top-ups are intended to be spent on studies and are generally non-refundable once purchased, except where a refund is required by applicable consumer law or the credit was purchased in error and is unused — email support@crowdos.ai within 14 days of an accidental purchase and we will make it right.

3. Subscriptions

Pro and Max subscriptions are billed monthly through Stripe and can be cancelled at any time from your billing page; cancellation stops future charges and your plan remains active until the end of the paid period. Monthly credit grants included with a plan expire at the end of each billing period and are not redeemable for cash.

4. Result quality

CrowdOS results are synthetic estimates; a result you disagree with is not by itself a billing error (see the accuracy disclaimers in our Terms of Service). That said, if a study clearly malfunctioned — empty responses, a panel that ignored your audience definition, a technical fault — contact support@crowdos.ai with the study link and we will review and credit your wallet where warranted.

5. How refunds are paid

Study-level refunds are returned as wallet credit instantly. Refunds to your original payment method, where applicable, are processed through Stripe and typically appear within 5–10 business days depending on your bank.